Responsibility
- Monitor accounts receivable and identify overdue accounts.
- Contact customers with overdue accounts and attempt to either collect the overdue amount.
- or negotiate a payment plan to collect it in installments. Contact clients and discuss their overdue payments.
- Maintain records of contacts and attempted contacts with delinquent account customers as well as records of any payments collected from the customer.
- Resolve customer issues and complaints concerning billing.
- Submit regular reports on the status of unpaid accounts and any repayment progress.
- The duties of a Collections Specialist include collection calls and/or correspondence in a fast paced goal oriented collections department.
- Providing customer service regarding collection issues.
- process, and review account adjustments, resolve client discrepancies and short payments. Responsible for monitoring and maintaining assigned accounts- Customer calls, account adjustments, customer reconciliations and processing credit memos.
- Accountable for reducing delinquency for assigned accounts.
- Perform other assigned tasks and duties necessary to support the Accounts Receivable Department.
- Enlist the efforts of sales and senior management when necessary, to accelerate the collection process.
- Must communicate & follow up effectively in coordination with sales department regarding customer accounts on a timely basis.
- Establish and maintain effective and cooperative working relationships with dealers and sales.
- Investigate historical data for debts and bills, Update account status records.
Qualifications
- BSC of Commerce / Management.
- Experience: 2-4 years in Finance/ Credit